The smallest steps lead to the biggest changes

Terms & Conditions

Refunds (Products)

You will be entitled to a full refund should you decide to cancel your order within seven days of placing it, or should you return your product within seven days of receipt of goods (whichever is longer). Please contact us for returns procedure.


If you don't get a return e-mail from us within 7 days confirming your order, then please contact us on +44 (0)1342 823809. It may be that some of the details on your form were incomplete and we are waiting for these to despatch your order.


We always aim to despatch your order as quickly as possible and normally within 24 hours, but please allow up to 14 days for delivery. If you have a special reason for wanting your order quickly, please telephone/email us and we will be glad to help you. Our products are sent in a padded jiffy bag or box, and may not fit through your letterbox. If you're not normally in when your post is delivered, you may want your order to go to another address. If this is the case, please let us know both your home postal and order delivery address. Thank you.

Damaged Goods

If for any reason your order did not arrive in good condition, please send it back to us within 15 days to the above address with a note explaining the problem . Although we may not be able to pay your return postage, we will send a replacement order to you also free of postage and packing costs, or refund you in full.


Any information you give us will only be used to keep you in touch with future new products and news from The Art of Change.

Enquiries about your order

If you have any questions about your order, please contact us.

Thank you for coming to The Art of Change.

"New choices exist. We can choose to do as we like. If we choose well perhaps we can even like what we do"

Dr Penelope Leach

Sophie Janes

You can keep up to date with all the latest Sophie Janes news, videos, releases etc via her facebook page or on her website



Barry & Winnie Durdant-Hollamby have been coaching people through crises and processes of change for nearly 20 years. Specialising in relationship work and personal transformation, they have applied their methodologies in both individual and organisational settings.  

AVAILABLE VIA 1-1 in their consulting room in East Sussex, or across the world via EMAIL or PHONE. SEE 'COACHING SESSIONS' in SHOP (above) for more details.


Our Ethos

The smallest steps lead to the biggest changes; to us that means every single order, of whatever size,  contains the potential to change the world.

We, the partners in The Art of Change, try to deal with every order within 24 hours,  hand pack them all ourselves and even deliver them to our local post office.

If you do have a question about your order you can call us and, unless we're busy, you'll get a real person to talk to. Leave a message and we'll even call you back. Promise...